Spam Victims Bite Back!

A recent case of spam by a Monster.com Irish staff member to the membership of a Cork technology network has a lesson for all business people who are considering buying email lists or sending emails to people en masse without their permission. Not only did the individuals bite back in this case but they managed to generate a significant amount of noise about it too. A search for Monster under Google.ie today brings up a link to Damien Mulley’s blog on the first page (albeit number 9) and a search for Monster Spam brings back a pletora of links to blogs commenting on this. And this all started just two days ago!

Fair play to the spam victims, however I do feel a touch of sympathy for the guy in Monster who sent the original email. The bloggers have named him personally, copied his email responses onto the blogs and uploaded his voicemails. A bit harsh I think. There’s not much sympathy for him out there either in the comments, I guess because we are all so fed up of spamming. While there may be no Internet police out there, there are certainly plenty of people out there keeping the thing in check.

4 thoughts on “Spam Victims Bite Back!

  1. “there are certainly plenty of people out there keeping the thing in check.”

    This story is worth studying,as an indicator of the new directions Internet protocol is taking. I now wonder if I would like to do business with people who hold others up to public ridicule when they make a mistake or do not fit in with current procedure.

    Those who complain most about spam, in my experience, are the ones who do very little to install programs to block it in the first place.

    Having a mis-guided employee release confidential e-mails seem more like human error than conscious spamming.

    The Internet is an extremely public arena and mistakes in perception are the everyday reality there.
    It will be interesting to see what tactics the self-appointed policing types will adopt as time goes on.

    How many hours will debating this issue take up? Perhaps we could all be more gainfully employed?

    Like

  2. M Buckley, I tend to agree with you that we should be wary of the holier than thou and aggressive approach in all of this.

    On one level it seems like a bit of fun, especially with the remixes of the voicemail etc, but there is a question to be answered as to whether the punishment immposed on the person in question(potentially damaging his career for a long time) was suited to the crime.

    There’s a difference between collective policing and mob rule.

    Like

  3. well done damien mulley –
    the monster [?] should just have apologised and said ‘my mistake’ but a voice message – thats not good! The reason I have no sympathy is because he just did not know where to stop and had planty oportunity to do so. All he had to do was say sorry. Something some men can find very difficult to do. Thats fine if you are in the right. But when you are always going to be the square root of the end problem ??? Is he a bigger man now – for not.
    Rule no. 1 you can’t be involved in an arguement if you say nothing rule
    rule no. 2. If in doubt apologise and move on.
    [especially on a public platform]

    culaith sámh
    peter

    Like

  4. Point well made Peter. They (monster) and he (the individual employee) should have owned up and apologised from the very start. The only reason this thing grew the legs it did was because it took three or four days for the apology to come.

    I think the point that is being made here is that if this guy made a genuine mistake and didn’t realise that he screwed up or how much he screwed up then perhaps a little sympathy might be appropriate. Be clear that I’m not for a second condoning what he did, and as the Business Development Manager in an online company he SHOULD know better. I wouldn’t like to be in his shoes going for his next job interview… especially if his prospective employers google him.

    For the record I’m a fan of Damien Mulley.

    Like

Comments are closed.